LUPA Italian Jewelry Design

ORDERING and SHIPPING
Please contact us for any order you would like to place.


PRICING:

Due to market fluctuations on precious metals and gems, our prices are subject to change without notice. Should the prices be different than what is indicated on the catalog, you will be notified.

SPECIAL ORDERS:

We will be happy to work with you on custom designs. A fifty percent deposit will be required upon inception of the project. All custom orders using client’s materials must be insured by the client for their worth. Custom orders may require a longer turn around time depending on the piece.

INTERNATIONAL ORDERS:

Please contact us directly at info@lupajewelry.com.

Orders will be shipped insured with documentation for customs. Shipping charges vary in these cases. Additional tariffs or duties may apply on the recipient’s end when the shipment goes through customs. These fees vary with each country and are the sole responsibility of the client.

Changes or cancellations must be made within 2 days of the order placed.


SHIPPING AND DELIVERY:


We ship all domestic orders through the post office or UPS. Shipping charges are based on the value of the item(s) being shipped, as the charges include insurance.

DELIVERY:

We create each piece individually to order and require a 2-4 week turn around time. Please specify in case of rush order; every effort will be made to accommodate.
Upon shipment, we will email you a tracking number.
Each piece of jewelry will be shipped in perfect condition.
Please contact us within 2 days of receipt if received otherwise.
Should the piece become damaged during shipping we will replace it.
Should the piece become damaged in your possession we can repair it for at a very reasonable cost. Please contact us for an estimate.

PACKAGING:

All orders are gift wrapped in either pouches or boxes. Your order is then packaged in protective boxes for shipping. If you wish, we can include a card with a hand-written personal message. Shipments do not show the purchase price.

CARE:

Jewelry is delicate and needs to be treated as such.

Sterling Silver:

Silver will naturally tarnish when exposed to the air, so storing it in an airtight container will help to minimize the amount of care necessary. To maintain the matte finish, you can use a soft toothbrush with a paste made with baking soda and water. This paste is great for any jewelry including stones or pearls.

Oxidized Sterling Silver:

Patina jewelry should not be cleaned like sterling silver. Do not wear in shower or swimming pool.

If you have any questions regarding the best way to care for your piece, please feel free to contact us at info@lupajewelry.com.